Shipments and Queries

Your shipment

COVID-19

Due to the COVID-19 Alert Level 4 we are unable to ship your order.  Your order will be shipped as soon as the Alert level is lowered.  For more information see:
https://covid19.govt.nz/government-actions/covid-19-alert-level/

Packages are generally dispatched within 1 business day after receipt of payment and are shipped with tracking and drop-off with signature required.  We will provide you with a link to track your package online.

Pickup from Rangiora can be arranged, please contact us. 

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.

Boxes are amply sized and your items are well-protected.

  • RD addresses – please allow 5 working days for delivery
  • NI addresses 3 working days
  • SI addresses 2 working days

Queries

If you have any queries about pricing, stock availability or any similar matter please email to – betatraders@hotmail.com

In the event that stock runs out prior to the web page being updated I will either refund in full or substitute for another product that the customer may choose.